RF MISO has taken "quality as the core competitiveness and integrity as the lifeline ofthe enterprise" as our company's core values since its establishment. "Sincere focus,innovation and enterprising, pursuit of excellence, harmony and win-win" is ourbusiness philosophy. Customer satisfaction comes from satisfaction with productquality on the one hand, and more importantly, long-term after-sales servicesatisfaction. We will provide customers with comprehensive pre-sales and after-salesservices.
About Product Data
After receiving the customer's inquiry, we will first match the customer with theappropriate product according to the customer's needs and provide simulation dataof the product so that the customer can intuitively judge the suitability of theproduct.
About Product Testing and Debugging
After the product production is completed, our testing department will test theproduct and compare the test data and simulation data. If the test data is abnormal,testers will analyze and debug the product to meet customer index requirements asdelivery standards.
About the Test Report
If it is a standard model product, we will provide customers with a copy of the actualtest data when the product is delivered. (This test data is data obtained from randomtesting after mass production. For example, 5 out of 100 are sampled and tested, forexample, 1 out of 10 is sampled and tested.) In addition, when each product (antenna) is produced, we will (antenna) to make measurements. A set of VSWR testdata is provided free of charge.
If it is a customized product, we will provide a free VSWR test report. If you need totest other data, please let us know before purchasing.
About Technical Support
For any technical issues within the product range, including design consultation,installation guidance, etc., we will respond as soon as possible and provideprofessional after-sales technical support.
About Product Warranty
Our company has set up a quality inspection office in Europe, namely the Germanafter-sales service center EM Insight, to provide customers with product verificationand maintenance services, thereby improving the convenience and reliability ofproduct after-sales. The specific terms are as follows:
D. Our company reserves the final right to interpret these regulations.
About Returns and Exchanges
1. Replacement requests must be made within 7 days after receiving the product.Expiration will not be accepted.
2. The product must not be damaged in any way, including performance andappearance. After being confirmed as qualified by our quality inspection department,it will be replaced.
3. The purchaser is not allowed to disassemble or assemble the product withoutpermission. If it is disassembled or assembled without permission, it will not bereplaced.
4. The purchaser shall bear all costs incurred in replacing the product, including butnot limited to freight.
5. If the price of the replacement product is greater than the price of the originalproduct, the difference must be made up. If the amount of the replacement product is less than the original purchase amount, our company will refund the differenceafter deducting the relevant fees within one week after the replacement product isreturned and the product passes the inspection.
6. Once the product is sold, it cannot be returned.